Cancellation & Billing
In short
No minimum term: cancel any month and the next month never bills. This page covers how cancellation works and what to do about billing errors.
How cancellation works
Monthly plans run month to month. To cancel, email office@musicpromolab.com any time: the current month finishes as normal, and the next one never bills. No minimum term, no cancellation fee.
Failed or duplicate charges
Billing errors are always corrected. If a charge fails, duplicates, or lands at the wrong amount, email office@musicpromolab.com with your order number and we correct it.
How to request
Email office@musicpromolab.com with your order number and what happened. We reply within one working day with a plain answer about what happens next.
Spotify is a trademark of Spotify AB; MusicPromoLab is not endorsed by, affiliated or partnered with Spotify.
Questions? Contact us.