Refund & Cancellation
In short
No minimum term: cancel any month and the next month never bills. This page covers how cancellation works, our refund stance, and what to do about billing errors.
How cancellation works
Monthly plans run month to month. Cancel from your account page any time: the current month finishes as normal, and the next one never bills. No minimum term, no cancellation fee.
Refunds
We don’t promise stream counts. What we promise is that you don’t pay for a track that underperformed.
If a track came in under 3,000 royalty-eligible streams for its monthly cycle, that track’s share of the month is refunded, at the per-track price shown on your package. Email office@musicpromolab.com within 14 days of the cycle ending; the campaign report comes back with the refund. Refunds return to your original payment method within 14 days of us confirming.
The higher figures shown on each package are estimates from past campaign results, not targets. The 3,000-stream floor is the only number this policy is measured against.
Failed or duplicate charges
Billing errors are always corrected. If a charge fails, duplicates, or lands at the wrong amount, email office@musicpromolab.com with your order number. Erroneous charges are refunded.
How to request
Email office@musicpromolab.com with your order number and what happened. You’ll get a plain answer about what happens next.
Spotify is a trademark of Spotify AB; MusicPromoLab is not endorsed by, affiliated or partnered with Spotify.
Questions? Contact us.